Sustained Excellence

Intelligent and Automated Technologies

The Intelligent Fulfilment Center (“IFC”) in the Foshan Production Centre has introduced smart and automated systems and equipment to improve operational efficiency and reduce energy consumption.

With a wide variety of gold and jewellery products being offered, frequently-overlapped online and offline shipment peaks, surges in product demand from online promotional activities as well as customer expectations for fast shipping, traditional manual sorting methods of locating products are not only time-consuming but also challenging for logistics planning. The IFC applies smart systems and automation equipment, and through warehouse standardization, enable the implementation of automatic delivery planning, container allocation and order allocation, thereby significantly increasing production capacity and maintaining high accuracy. At the same time, the systems provide user-friendly operating instructions, reducing the reliance on staff experience and technical skills and drastically decreasing staff training time. Hence, we can respond to changing market conditions in an efficient and flexible manner, provide fast delivery services and improve customer satisfaction.

These systems and equipment also have energy-saving features that enable energy consumption adjustment according to actual needs. For example, inter-floor conveyor belts and automated dispensing systems can automatically switch between normal and energy-saving modes, thereby reaching over 90% in energy-saving rate of conveyor belts; the application of smart locker systems and automated guided vehicles (“AGV”) can greatly reduce energy consumption during non-operational period; the dedicated lighting systems in the warehouses can also automatically adjust according to indoor lighting level, further saving energy and reducing unnecessary carbon emissions.

The IFC's efficient utilization of the Internet of Things (IoT) and pioneering application of smart technologies in the jewellery industry logistics have earned acclaim in the industry. It won the 10th Guangdong and Hong Kong “Best Application of Internet of Things (IoT) Award” and the “2020 Smart Mobility Award (Smart Logistics) - Silver” selected by GS1 Hong Kong, and was successfully shortlisted as one of the “2024 Green TOP 100 Sustainable ESG Cases”.

Explore Omni-Channel Business Model

Chow Sang Sang always strives to enhance thoughtful customer experience through technology, allowing customers to shop “anytime, anywhere, and at will” without constraints. Being a pioneer in digital transformation, we have created an integrated retail management ecosystem, thereby enhancing customer experience and providing a seamless and new-era retail services.

To enhance customers’ shopping experience and to be more closely connected with our customers, we have introduced a Diamond Jewellery Customization Platform. We invite customers to use the platform to design and to be involved in every step of personalization, from selecting diamonds, picking styles, choosing birthstones to making engravings. Furthermore, we provide simulated try-ons and AR experiences to allow customers to experience interaction between the physical and virtual, and to physically feel the effects of wearing jewellery pieces.

Supply Chain Management and Ethical Sourcing

At Chow Sang Sang, we are committed to ethical sourcing and are opposed to the trade of conflict diamonds. Therefore, we only source our diamonds from the world’s most respected suppliers that abide by the Kimberley Process Certificated Scheme. As one of less than 100 sightholders of the De Beers Group’s Diamond Trading Company (“De Beers”)—the world’s largest supplier of rough diamonds—we strictly adhere to the Kimberley Process Certificated Scheme. We can trace the origins of every diamond we use—from mining, to cutting, to polishing—to ensure the moral integrity of our products.

We have implemented comprehensive procurement and supply chain management policies that align with the industry best practice principles. In our supplier selection process, we conduct background checks and prioritizes suppliers who are currently working towards responsible and sustainable operations. To mitigate and manage relevant social and environmental risks associated with the supply chain, new and applicable suppliers are required to disclose their environmental and social risks performance to us and they will be randomly assessed annually. Audits will be carried out for the suppliers on a regular basis to ensure that the suppliers fulfil our requirements on ESG and quality control.

We have incorporated a carbon-neutrality clause into our standard supplier contract since 2021, stipulating that suppliers are responsible for providing Chow Sang Sang with their carbon reduction roadmaps once their countries or regions implement carbon neutrality policies and regulations, thereby enhancing suppliers’ environmental commitment.

Quality Control Processes

Our laboratories in Hong Kong and Shunde are accredited by the Hong Kong Laboratory Accreditation Scheme (“HOKLAS”) and China National Accreditation Service for Conformity Assessment (“CNAS”) respectively. Among them, our wholly-owned subsidiary, Hong Kong Gemological Research and Authentication Centre Company Limited, has been designated as a “Designated Local Research Institution” by the Hong Kong Innovation and Technology Commission. Moreover, craftsmanship inspections are conducted on all products at several stages along the supply chain, and artificial intelligence technology (“AI”) is used to conduct automated testing and authentication analysis. All our products sold in Mainland China are required to undergo quality assessment according to China national standards such as GB/T 16554 at the National Gemstone Testing Centre to ensure high quality.

• A series of AI authentication and certification technologies, including:
• Gemstone and Precious Metal Automatic QA System
• Diamond Autograding
• Digital Gemstone Inclusion Detection and Identification System
• Natural Diamond Quality Assurance Mark
• Natural Jade Quality Mark
• Quality Gold Mark

Succeeding as Responsible Corporate Citizens

We are committed to establish a robust corporate governance framework, continuously improving on the Group’s management strategy, through formulating a series of policies and principles, including Code of Conduct, Best Practice Principles, etc., so as to uphold high ethical standards in our operations.

Our operating subsidiaries in Hong Kong have registered as Dealers in Precious Metals and Stones (“DPMS”) Category B under the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615) (“AMLO”). In compliance with the obligations as a DPMS Registrant, we have issued the Anti-money Laundering and Counter-terrorist Financing Policy, and developed a set of anti-money laundering training sessions to enhance staff’s awareness.

To better safeguard our Group from data security risks, we have further strengthened data privacy management, have enhanced our policies and procedures in this aspect and have introduced the Personal Information Protection Policy. We strictly abide by the laws and regulations related to personal information protection in jurisdictions where we operate and have measures in place to ensure the security of personal information and data.