Policies and Codes

Chow Sang Sang Group is committed to upholding our corporate social responsibility and is dedicated to integrating the concept of environmental protection into its own management and operations. The Group aims to work hand-in-hand with employees, customers and partners to continuously improve the Group's environmental performance and create a sustainable future for the next generation.

The four environmental aspects being focused on:

Climate Change Management

• Incorporate climate risks (physical and transition) into the Group's risk management framework, identify, analyse, evaluate, take action and monitor the impact of climate risks on the Group’s operation;
• Set long-term carbon reduction and carbon neutrality targets, formulate reduction roadmaps, monitor and periodically report on the progress of carbon reduction;
• Give full consideration to environmental protection and impact on climate before procurement decisions are made;
• Closely communicate with stakeholders (including employees, suppliers, and customers) to encourage them to reduce carbon emissions in their daily operations;
• Offset the Group's remaining carbon emissions by participating in carbon offset projects (such as afforestation) or purchasing carbon credits that are beneficial to the community and the environment.

Energy and Water Management

• Monitor and analyse energy and water consumption patterns to identify opportunities in enhancement of energy and water efficiency;
• Adopt advanced technologies, systems, measures and optimise production processes to continuously improve energy-saving and water-saving performance;
• Increase the use of renewable energy through on-site generation and procurement of renewable energy generated off-site.

Waste, Wastewater and Air Emission Management

• Comply with the relevant laws and regulations on waste, wastewater and exhaust gas emission in places where we have operation;
• Monitor and analyse emission pattern (including data on wastewater, exhaust gas emission and waste) and look for waste reduction opportunities;
• Take preventive measures (replace, reduce, reuse, recycle and re-generate) to reduce waste production;
• Reduce or eliminate the use of toxic and environmentally harmful chemicals and materials, and properly dispose of such waste when their use is unavoidable.

Packaging Materials Consumption

• Minimise packaging and adopt packaging design that uses recyclable or reusable materials as much as practicable;
• Encourage customers to reduce unnecessary packaging.

Abstract (Chinese Version Only)

周生生集團鼓勵僱員及第三方(「舉報人」)以真誠態度透過我們的舉報渠道報告任何不當或舞弊行為。

保密

• 所有舉報及舉報人的身份將保密；
• 舉報人亦須對關注內容以及所牽涉人士的身份予以保密 。

保障

• 如僱員以真誠行事卻作出錯誤舉報，將不會被解僱或受到其他處分；
• 若舉報人作出惡意或虛假舉報，本公司有權採取適當行動；
• 若有任何人士對舉報人進行報復或威脅報復，本公司保留對其採取適當行動的權利。

舉報程序

• 舉報人應以書面 (郵件或電郵) 向集團總經理或集團內部稽核主管舉報；
• 舉報人亦可以書面 (郵件或電郵)向審核委員會舉報；
• 集團總經理、集團內部稽核主管或審核委員會主席負責審查、採取適當的調查安排。

調查程序

• 集團總經理、集團內部稽核主管或審核委員會主席收到舉報後將發出確認收取通知；
• 對每個個案進行評估，根據需要委任專責人員或成立委員會調查；
• 調查報告將送交予審核委員會；
• 審核委員會將審閱調查報告及向董事會作出建議 (如適當) ；
• 假如調查報告顯示可能涉及刑事罪行，本公司將在諮詢其法律顧問後決定是否需要把事件轉介予有關監管機構，以採取進一步行動。

舉報紀錄

• 備存登記冊以記錄所有舉報及有關之調查報告；
• 審核委員會定期審閱該登記冊，以檢討調查舉報之安排及行動是否適當。

（請按此了解完整版政策內容）

Abstract

Chow Sang Sang Group adopts a zero-tolerance stance towards all forms of bribery and corruption, and are committed to upholding high standards of integrity, honesty, fairness, and transparency in all business dealings.

Acceptance of Advantage

• All Employees must not solicit or accept any reward or gift from clients or suppliers.
• If refusing a gift from a client would be considered discourteous or cause dissatisfaction, the Employees may accept the gift at their discretion, and such gift should be regarded as a gift to the Group.

Offer of Advantage

• All Employees must not attempt to influence any person or the Group by offering bribes or rewards in order to secure business.
• While performing duties for the Group, all Employees must not, directly or indirectly through a third party, offer any advantage to any director, employee, or agent of another company or organisation to influence their decisions or offer any advantage to members or employees of government departments or public bodies when conducting business dealings with such entities.

Conflict of Interest

• All Employees must avoid any situation where their personal interests conflict－or may appear to conflict－with the interests of the Group.

Records, Accounts and Other Documents

• All Employees must ensure that all records, receipts, accounts or other documents submitted to the Group accurately reflect the actual events or business transactions described.

Compliance with Laws of Hong Kong and in Other Jurisdictions

• All Employees must comply with local laws and regulations, as well as other applicable laws and regulations, when conducting the Group’s business locally or in other jurisdictions.
• Employees who violate this policy and applicable laws and regulations related to anti-corruption will be subject to corresponding disciplinary actions by the Group.

Reporting and Investigation Procedures

• If Employees become aware of any suspected misconduct, violation, or malpractice, they should report the matter in accordance with the procedures specified in the Group’s whistleblowing policy.
• Upon receiving each report, the Group will conduct a thorough investigation in accordance with the procedures stipulated in that policy. All reports will be handled with strict confidentiality and impartiality.

Training and Communication

• The Group will provide anti-corruption training to all Employees from time to time to ensure awareness of the Group’s anti-corruption practices, and compliance with the laws, regulations and standards of conduct applicable to their business activities.
• The Group’s zero-tolerance stance on bribery and corruption will, where appropriate, be communicated to clients, suppliers, contractors and business partners.

Note: In the event of any inconsistency between the English and Chinese versions, the Chinese version shall prevail.

Abstract (Chinese Version Only)

周生生集團重視顧客的需要，抱著「以客為本」的服務精神，堅信誠實、可靠及公正的聲譽是重要的商業資產，亦為集團長遠發展成功的基石。下述為本集團及員工自身行事的基本原則，服務顧客以及與業務往來者合作的行為準則及最佳執業守則。

職業發展及健康

• 集團致力提供正面、安全和舒適的工作環境，員工不得作出任何危害身心健康、安全、或任何威脅或冒犯他人的行為。

環境保護

• 集團關注及重視環境保護，因此集團在店舖、辦公室、設備和資源消耗方面採納環保的做法、通過可行適切的措施和政策，切實執行環保工作。

人權、强制性勞工及童工

• 集團尊重人權，及遵守國際/國家/地區法律的相關規定。
• 集團重視平等機會、結社集會、保障自身、言論、選擇職業等權利。
• 集團不會聘用童工亦不會聘用或支持聘用任何形式的強制性勞工。

公平競爭

• 集團深信顧客與整個社會皆應受惠於公平、自由且開放的市場，因此集團憑藉提供優質產品與周全服務的優勢來競爭，不與同業協議壟斷價格，亦不會以其他方式限制交易。

反歧視與騷擾

• 集團提供平等機會給予每位員工，絕不容忍任何有關對種族、性別、年齡、家庭崗位或殘疾的歧視或騷擾。

利益衝突

• 集團所擁有的資產 (包括有形資產及無形資產)，均屬營運的重要部分，員工不論在受聘時或離職後，不得利用該等資產作出與集團有利益衝突的行為。
• 員工必須遵守防止賄賂適用的法律，不得就其職權索取或收受利益。
• 員工處理事務時，若察覺到與集團有潛在、實際或被視為利益衝突的情況，必須向主管及人力資源部報告並獲得集團書面批示。

知識產權

• 集團十分重視創意，員工必須嚴格遵守知識產權保護法律、法規及職業道德。

個人資料

• 集團尊重各持分者之個人資料，依法使用有關人士的個人和商業資料，以及員工的個人資料和人事紀錄。集團遵守所有適用的個人信息保護相關法律法規，並按照相關法律法規及集團私隱政策處理個人信息，以保護個人信息及數據安全。

電腦使用

• 為保障集團電腦系統的安全性及完整性，員工必須正確使用電腦及網絡等設施。除獲授權外，員工不可在集團所提供的電腦上，自行安裝、增刪、修改或複製任何程式或資料。

反洗錢及反恐怖分子融資活動

• 集團遵守國際/國家/地區有關打擊洗錢及恐怖分子融資活動相關的法律和規定。

遵守法律及規例

• 集團會以誠實及負責任的態度，嚴格遵守所屬國家／地區的相關法津及規例。

Abstract (Chinese Version Only)

周生生集團致力遵守反洗錢相關法律及法規，以打擊洗錢、恐怖分子資金籌集和擴散資金籌集的活動；以風險為本的方法，採取與風險相稱的打擊洗錢措施。

管理層監督

• 由專責的管理人員負責制定、審查和批准打擊洗錢及恐怖分子資金籌集措施。
• 任命高級管理監督人員、合規主任、洗錢報告主任和內部審計主任負責監督反洗錢及打擊恐怖融資活動相關工作。

風險評估

• 定期進行風險評估，以識別、評估和了解當前或潛在防洗錢風險，並實施適當的措施以減低相關風險；
• 採用風險為本的方法決定盡職審查所採取的措施以及持續監察的程度；
• 在發生對業務及所面對風險有重大影響的觸發事件時進行評估，以確保風險評估反映現況。

客戶盡職審查

• 根據香港及適用司法管轄區監管機構不時公布的打擊洗錢法規或指引進行客戶盡職審查。

持續監察

• 對客戶的盡職審查及交易進行持續監察；
• 持續評估政策及措施的成效，定期進行或在發生對業務及所面對風險有重大影響的觸發事件時進行風險評估；
• 集團採取風險為本的方法進行交易監察，評估及審視減低已識別風險措施的成效，優化及改善打擊洗錢政策。

報告可疑交易

• 當識別出可疑交易活動時，向適用司法管轄區處理可疑交易報告的機構呈報可疑交易報告。
• 所有與可疑交易相關的信息均應保密，不得洩露給集團內部或外部任何第三方，以免出現通風報訊的情況。

審計與合規

• 內部稽核部門每年進行獨立審計，以評估集團內部政策、程序和控制措施的有效性；
• 制定內部溝通程序及提供培訓，以便員工了解有關防洗錢的內部政策、程序和控制措施。

員工招聘和培訓

• 已設立適當且妥善的新員甄選及聘用程序，確保僱用適當人選；
• 為員工提供培訓，確保員工理解並切實執行防洗錢的措施。

備存紀錄

• 根據適用司法管轄區法律法規要求保存所有客戶盡職審查信息的紀錄，及備存員工培訓紀錄。