Sustainability
3 Pillars 7 Focus Areas



Sustained Excellence
• Exquisite Craftsmanship and Innovating the Future
• Uncompromising Quality and Pursuit of Excellence
2025 Performance Highlights
9
Scope 1&2 GHG Emissions1
73
Scope 3 GHG Emissions1
20
Water Consumption1
69
2025 Recycled Gold Proportion
40
Average Training Hours Completed Per Employee2
>98
2025 Average Net Promoter Score3
>97
2025 Hong Kong Retail Management Association (“HKRMA”) Average Mystery Shopper Programme Score4
1 Compared to 2021
2 Compared to 2024
3 The Net Promotor Score system currently covers operations in Hong Kong and Macau.
4 Participating Brands: Chow Sang Sang and EMPHASIS.
Sustainability Reports
Welcome to step into Chow Sang Sang’s sustainability journey to explore our environmental, social and governance goals, actions and achievements. Together, we build a green future.
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Stay up to date with the Group’s latest sustainability developments and key updates. Witness our green milestones along the way.
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